1. Overview
Mission A2Z Counselling ("Platform") offers digital services including AI-powered college predictions and counselling features. This policy outlines the terms for cancellations, refunds, and payment disputes for any paid services accessed through the Platform.
2. Payment for Premium Access
Users may purchase premium access to the Platform's Predictor and AI Counsellor features for a one-time fee of ₹499. This payment:
- Grants lifetime access to premium features tied to your account.
- Locks your MHT-CET percentile, category, and gender for accurate predictions.
- Provides 1 prediction credit every 24 hours for continued use.
3. Refund Policy
We maintain a fair refund policy:
- Duplicate payments: If you are charged twice for the same service, the duplicate amount will be refunded in full within 7 business days.
- Service not delivered: If premium access is not activated within 24 hours of successful payment (due to a technical issue on our end), you are eligible for a full refund.
- Change of mind: Since our services are digital and instantly accessible, refunds for change of mind are reviewed on a case-by-case basis. Requests must be submitted within 48 hours of payment.
- Unauthorized transactions: If you believe an unauthorized payment was made using your account, contact us immediately at contact@pinnacles.org.in.
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- You provided incorrect MHT-CET percentile or category information.
- You changed your mind after using the premium features (predictions made, AI counsellor chats used).
- The refund request is made more than 48 hours after payment.
- You violated our Terms of Service, resulting in account suspension or termination.
5. How to Request a Refund
Send an email to contact@pinnacles.org.in with:
- Your registered email address on the Platform.
- The payment date and amount.
- The transaction / UPI reference ID.
- A brief reason for the refund request.
We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5-7 business days to the original payment method.